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About Us
Company Introduction
Stellar Technologies is a service provider of various business and work-from-home communications products and services.
With our headquarters based in Centurion and partner channels throughout South Africa, as well as strategic agreements with upstream providers we are able to deliver these services nationally at market-leading prices while still offering an extraordinary customer experience.
About Us
Stellar Technologies was founded by a group of professionals with over 25 years of experience in the information and communication sector who are passionate about delivering a world-class customer experience.
Our vision is to keep you connected through our range of innovative solutions delivered by a team of extraordinary people.
What We Do
We provide innovative ICT solutions with an objective to improve our customers’ communication experience, ensure business continuity and drive down costs. Our range of products and services include:
- Business and Home Connectivity
- Voice Services
- Call Centre Solutions
- Unified Communications
- Hosting
- Internet and LAN Security
- Communications Hardware
- Managed Services
- Service Level Agreements
Stellar Service Promise
At Stellar Technologies, we understand the importance of uninterrupted communication, crystal clear voice, fast and reliable internet as well as business continuity. The products and services that we offer are the way that the technology works to make this communication possible, however, it is the Stellar team together with our world-class systems and processes that ensures excellence and consistency in the customer experience we are able to deliver. Whether your account with us is large or small, we place equal importance to deliver on our service commitment to you as our valued client:
- We will always charge you a fair, market-related price for any product or service
- Where possible we will strive to exceed and improve on the value offered
- We will always provide you with the highest quality products and services
- We will repair or swap out any faulty product within the designated warranty period
- We will always answer and/or return your call within the designated service hours
- We will always be professional, friendly, polite, and courteous
- We will always resolve any problems that are brought to our attention
- We will offer you multiple channels to get in touch with us
- We will always acknowledge any logged fault within 2 business hours
- We will provide you with feedback every 4 business hours
- We will resolve any service issue within the Stellar SLA (Service Level Agreement)
- We will deliver on the average MTTR (Mean Time to Repair) of between 4-24 hours
- We will refund you a pro-rata amount for any resolutions outside of SLA
- We will bill you accurately and fairly
- We will exceed your expectations of excellence in customer experience
We would like to take this opportunity to thank you for considering Stellar Technologies as your ICT service provider of choice. We look forward to providing you with Stellar solutions for your business and home and always delivering on our brand promise of the VALUE OF EXTRAORDINARY.
Leave your details below and our team will be in touch to assist.
Other Services
In addition to the listed ICT solutions, we also offer comprehensive IT consulting, strategic technology planning to help businesses stay ahead in the digital age.
- VoIP
- Wireless
- Hosting
- LTE
- VSAT
- SIP Trunking
- Stellar PBX
- 3CX
Contact Us
Leave your details and our solutions team will contact you to discuss available solutions with you.
